Patient Access Representative

## Job Overview & Responsibilities **Why Join PT Solutions?**At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. **Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!** **** **What You Will Get** In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees **Your Responsibilities as a Patient Access Representative** - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. ## Qualifications & Pay Range **Required Skills & Abilities** - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. **Qualifications** - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. **Schedule** - Full Time **Compensation** Pay Range: $18-20/hr (*Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position*) ## Company Overview **Expanding Access to Quality Care** At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go fu…