PATIENT ACCESS REPRESENTATIVE-NIGHT SHIFT

#### **This is a Full-Time Night Position** #### **Compensation Range: $18.86 to $27.60** #### **Non-Exempt Position** #### **Benefits: Medical, Dental, Life, Retirement, Paid Time Off** **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Supervisory-Specific Performance Expectations, Duties, and Responsibilities:** - N/A **Position-Specific Performance Expectations, Duties, and Responsibilities:** - Greets patients in person and on the phone in a friendly and courteous manner. - Obtains and verifies patient information - Answers and directs incoming calls. - Accurately admits/registers patients for all services performed at MRH. - Time of service collections of co-pays and such as needed. - Processes all returned mail. - Acts as a liaison between patient, families, physicians, and care team. - Participates in interdepartmental process improvements and process evaluation efforts. - Acts as an internal consultant and educator to hospital staff in the area of expertise. - Strives to ensure continual compliance with Patient Access Department policies and procedures. - Can identify and access the system to report abuse to employees and/or patients. - Establishes a good rapport and working relationship with other departments. - Coordinates insurance, preauthorization, benefits verification, and pre-registration activities. - Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers. - Assists in the orientation of new employees. - Proficient in the duties in both the outpatient and Emergency Departments. - Cross-trains in other departments as needed. - Educates patients for financial assistance. - Completes miscellaneous reports. - Performs other duties as assigned. **Organization-Specific Performance Expectations, Duties, and Responsibilities:** - Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. - Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. - Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. - Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. - Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. - Maintains strict patient confidentiality at all times. - Reports to work punctually and completes assigned duties within established timeframes. - Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. - Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. - Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff. **QUALIFICATIONS** - Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license). - Must be legally authorized to work in the United States. - Must successfully pass a background check. - Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable). - Must complete an Employee Health meeting prior to starting employment. **EDUCATION, LICENSURE(S), AND CERTIFICATION(S)** | **Required** | **Preferred** | | | --- | --- | --- | | **​****​** **☐** **​** | **​****​** **☐** **​** | | **EXPERIENCE** | **Required** | **Preferred** | | | --- | --- | --- | | **​****​** **☐** **​** | **​****​** **☒** **​** | Knowledge of medical terminology. | | **​****​** **☐** **​** | **​****​** **☒** **​** | Computer experience. | | **​****​** **☐** **​** | **​****​** **☒** **​** | Customer service experience. | | **​****​** **☐** **​** | **​…