Patient Access Representative Lead - Cancer Care Center/FT/40 hours

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. Assists the Manager of Patient Financial Services along with performing a wide variety of duties to provide clerical and administrative support to assigned patient care area, including traffic flow, maintenance of patient records, and insuring proper supply levels for assigned areas. Obtains and routes admitting information. Keeps patient roster and related information up to date. Assists Charge Nurse in assigning patient’s rooms. Arranges for and occasionally transports patients to units. Communicates extensively with patient, families and other members of the healthcare team. Processes transfers. **Essential Job Functions and Responsibilities:** **Lead responsibilities:** - Front line to patient access staff and others to help problem solve issues - Train new staff member - Order supplies for department/notify manager of needed materials - Process monthly staff audits - Verify that patient status changes are processed correctly/notify Financial Counselor of any inconsistency and or changes - Be responsible party for managing staffing needs i.e. sick calls - Ensure that all signatures are obtained on all admission forms - Verify on each shift change that the cash box is correct **Assists in the effective operation of the unit:** - Performs various receptionist, recording, filing and other related clerical support duties requiring the use of medical terminology at an assigned patient care area, or as a floater. - Assists in coordinating paperwork, traffic flow and unit activity. Picks up and delivers materials and equipment to other units and departments. - Maintains adequate levels of unit supplies for assigned areas. - Answers telephone and responder system; takes and relays messages. Ensures flow of communications (i.e. locates individuals). **Maintains accurate collection of data:** - Checks new admissions to see that all identification and medical record materials are complete and in order. - Prepares patient medical record for transfer. Follows established procedures at discharge and obtains appropriate signatures as required. - Enters admission, transfer and discharge data into Patient Information System. Checks to insure that all required information has been entered, and that all forms have been properly completed in a timely manner. - Accurately updates daily charges. **Maintains patient records:** - Processes and routes a variety of patient record materials to insure all hospital and mandated requirements are met. - Scans relevant patient documents in real time. - Regularly reviews patient record in order to insure current information. - Gathers and organizes necessary paperwork for transfers to a higher level of care - Maintains chart order. **Provides administrative support to Operations Manager/Physicians:** - Performs any clerical/administrative tasks delegated by the Operations Manager/Supervisor. - Assists with data collection related to Quality Assurance and other unit statistics. - Assists Education and Human Resource Development Department with orientation of new employees as directed. - Supports medical staff in obtaining patient and system information. **Provides assistance and support regarding patient related care functions:** - Greets and gives routine assistance to visitors, family members, physicians an…