Patient Access Representative I- Per Diem- Patient Access- Hackettstown Medical Center

**Patient Access Representative** Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. **Principal Accountabilities:** *(including but not limited to)* - The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system - Securing accurate information, - Interpreting and communicating patient responsibility - Obtaining accurate patient identification is essential for the financial and operational success of the organization - Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner - Attempting to resolve customer questions and concerns - Adapting to changes in the work environment - Meeting shift expectations - Handling challenging customers - Obtains and verifies patient information for registration - Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims - Requests payment of financial dues from patient or guarantors - Obtains federally required and hospital related consents in a timely manner - Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. - Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations - Performs other related duties as assigned ### Qualifications **Required:** - HS Diploma or equivalent - Ability to lift more than 25lbs if needed **Preferred:** - Customer service experience - Electronic Medical Record (EMR) experience, preferably EPIC **Relevant Experience:** - Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area. ### About the Company At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: - Atlantic Health Morristown Medical Center, Morristown, NJ - Atlantic Health Overlook Medical Center, Summit, NJ - Atlantic Health Newton Medical Center, Newton, NJ - Atlantic Health Chilton Medical Center, Pompton Plains, NJ - Atlantic Health Hackettstown Medical Center, Hackettstown, NJ - Atlantic Health Goryeb Children's Hospital, Morristown, NJ - Atlantic Health CentraState Healthcare System, Freehold, NJ - Atlantic Medical Group - Atlantic Visiting Nurse - Atlantic Mobile Health - Atlantic Rehabilitation We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: - Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For." - Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026. - Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings. - Atlantic Health scored four “A” grades by The Leapfrog…