Patient Access Representative I

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Access Representative I ### Location Cleveland ### Facility Lutheran Hospital ### Department Admitting and Registration-Lutheran Hospital ### Job Code U99943 ### Shift Days ### Schedule 7:00am-3:30pm ### Job Summary ### Job Details Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes. **A caregiver in this role works days from 7:00 a.m. – 3:30 p.m. with weekend and holiday requirements.** A caregiver who excels in this role will: - Perform registration and obtain information about demographics, insurance, medical and financial. - Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. - Function as a Super User and act as a resource for training of new caregivers. - Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: - High school diploma or GED **and** two years of experience in a customer facing role - **OR** an Associate’s Degree **and** one year of experience - **OR** a Bachelor’s Degree - Knowledge of medical terminology sufficient to understand physician orders **OR** completion of course within one year - Basic PC software application knowledge and ability to use multiple data systems - Ability to work confidently and efficiently in an emergency department setting Preferred qualifications for the ideal future caregiver include: - Experience in healthcare, billing and coding - Insurance experience - Behavioral health background **Physical Requirements:** - Ability to communicate and exchange accurate information. - Ability to perform work in a stationary position for extended periods. - Ability to work with physical records or operate a computer or other office equipment. - In some locations, ability to travel throughout the hospital system. - In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candida…