Patient Access Representative - Hospital (Evening Shift)

**Essential Duties and Responsibilities:** - Admit patient into hospital computer system – ER, outpatient ancillary services, specialty clinic, surgery and inpatient. - Complete necessary paperwork based upon admission type and responsible party. - Dismissals upon notification. - Moderate amount of telephone usage in all aspects of the job. - Completes follow-up and reporting as needed. - Reviews and corrects AccuReg errors. - Ensures complete accuracy with each admission. - Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business. - Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location. - Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards. - Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. - Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. - Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. - Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures. - Demonstrates proper use of office equipment. - Collects the current co-pays or coinsurance and past-due balances. - Uses effective communication principles to coordinate care with other health care providers. - Actively participates in meetings, committees, conferences, and in-services. - Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes. - Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control & Procedure. **Non-Essential Duties and Responsibilities:** - Perform other duties as assigned **Professional Requirements** - Complete annual education requirements. - Maintain patient confidentiality at all times. - Report to work on time and as scheduled. - Wear identification while on duty. - Maintain regulatory requirements, including all state, federal and local regulations. - Represent the organization in a positive and professional manner at all times. - Comply with all organizational policies. - Conduct oneself as a professional in accordance with PRIDE values. - Participate in performance improvement and continuous quality improvement activities. - Attend regular staff meetings and in-services. **Job Requirements:** - One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred. - Previous data entry experience preferred - High School Diploma required. - Accuracy in data entry to ensure correct billing practices - Professional phone etiquette and techniques - Excellent people skills - Must be able to type 50-60 w.p.m. and operate standard office machines. - Must have ability to function under stress. - Must possess emotional maturity to maintain good relationships in multi-person office. - Requires judgment to analyze and make decisions. - Must have general working knowledge of computers and department specific software (i.e. word, excel, bed tracking, internet, med aide, etc.)