Patient Access Representative - Emergency Department

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Patient Access Representative - Emergency Department ### Location Canton ### Facility Mercy Hospital ### Department Admitting and Registration-Cleveland Clinic Mercy Hospital ### Job Code U99943 ### Shift Days ### Schedule 10:30am-7:00pm ### Job Summary ### Job Details Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to other positions within Customer Service and various departments within Cleveland Clinic.**A caregiver in this position works varying days from 10:30AM – 7:00PM, including rotating weekends and holidays.** **\*Please note that if you are selected, you will need to attend a 3-week EPIC training starting on your first day. The training is on-site at Mercy Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.\*** A caregiver who excels in this role will: - Perform registration and obtain information about demographics, insurance, medical and financial. - Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. - Function as a Super User and act as a resource for training of new caregivers. - Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED and two years of experience in a customer facing role - **OR** an Associate’s Degree and one year of experience - **OR** a Bachelor’s Degree - Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year - Basic PC software application knowledge and ability to use multiple data systems **Physical Requirements:** - Ability to communicate and exchange accurate information. - Ability to perform work in a stationary position for extended periods. - Ability to work with physical records or operate a computer or other office equipment. - In some locations, ability to travel throughout the hospital system. - In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this…