Patient Access Manager, Day Shift, Rehabilitation

Adventist Rehabilitation - Rockville ## [If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.](http://www.myworkday.com/adventisthealthcare/d/task/3005$4482.htmld) ## Adventist Healthcare's Rehabilitation seeks to hire an experienced Patient Access Manager for our location in Rockville, MD who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Patient Access Manager, you will: • Selecting and be accountable for the on-going development and evaluation of individuals within the area of responsibility • Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicit, listens to and address associate suggestions; Promote a professional environment that recognizes and respects diversity • Develop associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate work-life balance • Establish, implement and evaluate on-going performance improvement programs, utilizing an interdisciplinary approach; Escalate to the immediate supervisor any unfavorable trends or disciplinary actions; Provide managerial follow-up related to performance, up to and including disciplinary actions and termination • Be responsible for the financial and personnel management of assigned areas • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Navigant / client departments and services, vendors, etc. • Be directly responsible for effectively managing the assigned Patient Access activities and staff members. Demonstrate ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards • Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation to expedite appropriate use of resources and ensure 3rd party payor and client compliance • Be responsible for distributing process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance • Effectively direct and facilitate a multidisciplinary team to achieve its desired outcome • Create a culture supportive of personnel, fostering individual motivation, teamwork and elevated levels of performance and accountability, and staff retention • Support a collaborative, participative management style • Foster teamwork atmosphere between business and clinical stakeholders • Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during extraordinary events • Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements (where appropriate) including: functions as a consultant to Navigant Regional Directors of Patient Access, Client facility-based Patient Registration Directors, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services. • Meet with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary to facilitate the Patient Access process Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation. • Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalate to the EFC Director or Client Account Executive any unfavorable trends. Collaborate with Navigant Patient Access Leaders to resolve issues appropriately. • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends…