Patient Access Lead ED - Waynesboro - Evenings

**General Summary** Oversees the daily operations of the Emergency Department of the Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor. **Shift** Full-Time Evenings, rotating weekends & holidays, ### Responsibilities **Duties and Responsibilities** **Essential Functions:** - Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows - Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department - Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.) - Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance - In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities - Works independently to troubleshoot technical issues and resolve personal conflicts. - Provides feedback to supervisor for performance evaluations. - Actively participates in the interview process for open positions for departments. - Assists in the coaching and development of staff and implementing corrective action plans if necessary. - Oversees training in general of new hires and implements new initiatives with current staff. - Promotes the active engagement of all employees and supports recognition of staff accomplishments. - Assists supervisor with projects as needed. **Common Expectations:** - Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement. - Ability to work with clinical and non-clinical staff - Assists in developing, establishing and maintaining policies, procedures and standards. - Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement. - Enhances professional growth and development through participation in educational programs, current literature, and workshops. - Requires flexibility in schedule as needed. On Call rotations may be required when applicable. - Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation ### Qualifications **Qualifications** **Minimum Education:** - High School Diploma or GED Required **Work Experience:** - 1 year Relevant experience Required - Demonstrated leadership potential Preferred **Licenses:** - Certified Healthcare Access Associate within 1 year Required **Courses and Training:** - Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. within 180 days Required and - Appropriate certification, as required Upon Hire Required **Knowledge, Skills, and Abilities:** - Excellent customer service, communication and interpersonal skills - Serves as an on-call contact for coverage on an as needed basis **Benefits Offered:** - Comprehensive health benefits - Flexible spending and health savings accounts - Retirement savings plan - Paid time off (PTO) - Short-term disability - Education assistance - Financial education and support, including DailyPay - Wellness and Wellbeing programs - Caregiver support via Wellthy - Childcare referral service via Wellthy