Patient Access Assistant I - Gettysburg Part Time - Days

**General Summary** Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification. **Shift** Part Time, 5:30a-8:00p Monday-Friday, Weekend & Holiday rotation. ### Responsibilities **Duties and Responsibilities** **Essential Functions:** - Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration. - Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable. - Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports. - Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility. - Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems. - Makes bed assignments based on patient preference, condition and diagnosis. - Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding. - Reconciles daily cash and verifies account balances. - Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments. - Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements. - Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits. - Maintains the insurance master file and updates as necessary. - Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties. - Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices. - Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested. - Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding. **Common Expectations:** - Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls. - Prepares and maintains records of patient charges. - Maintains department records, reports, files and census statistics as required. - Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. - Participates in educational programs and inservice meetings. - Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. - Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting. - Fosters teamwork; and practices fiscal responsibility through improvement and innovation. ### Qualifications **Qualifications** **Minimum Educati…