Parts Lead, Dealership Operations

**About the team and position** The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership. **What you’ll be doing** **Management – Parts** - Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). - Continuously improve customer experience, speed of service, and first-time fix rate. **People Leadership & Development** - Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders. - Deliver competency-based feedback and performance reviews to drive accountability and growth. - Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution. - Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. **Continuous Improvement** - Identify and prioritize opportunities for process and performance improvement across fixed operations. - Hold teams accountable for measurable results from continuous improvement efforts. **What you should have** - Minimum of 2 years of management experience either in automotive or a lean manufacturing environment - A valid driver’s license + clean driving record - Proven track record of leading and developing associates - Proven ability to obtain project deliverables and company metrics - An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) - Excellent oral and written communications skills - Ability to work with and through teams to achieve results - Strong analysis and decision-making ability - Proficient computer skills