Parts Counter Specialist

## Who We Are: **From Georgia. For Georgia.** Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. ## What You Will Be Doing: As a Parts Counter Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers. ##### **Primary Responsibilities:** - Courteously and quickly greet all walk-in and call-in customers. - Assist customers in a consultative manner to provide the best parts solution for their needs. - Gain proficiency in parts knowledge and continue growing as new products are introduced. - Employ superior listening skills and assess customers’ needs. - Advise customers of additional related parts. - Inform customers of specials and merchandising programs. - Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability. - Create purchases orders prior to placing orders with vendors for all non-Cat back orders. - Initiate outbound sales calls to customers as directed by parts supervision. - Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA. - Be available to work overtime on short notice and provide after hours support when required. - Successfully complete all required training. - Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed. ##### **Additional Responsibilities:** - Participate in required safety program, and work in a safe manner. - Additional duties as assigned by manager. ## Who We Are Looking For: To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well. ##### **Education/Experience:** - High school diploma or equivalent. ##### **Required Qualifications/Skills:** - Excellent communication skills both over the phone and in person - Ability to quickly pick up on different software and websites used in searching and ordering parts - Work with a sense of urgency and organization - Be able to act as a consultant on parts and service, rather than an order taker - Ability to become forklift certified - Ability to lift up to 50 lbs and occasionally higher amounts with assistant devices ##### **Preferred Qualifications/Skills:** - Prior Parts Counter experience in a similar industry - Bilingual preferred. ##### **Values:** At Yancey Bros. Co, we are always looking to add people to our team who share our core values: - Safety: We value the lives and health of our team and customers above all else. - Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. - Teamwork: We work as one across our organization for the benefit of our customers. - Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. - Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: - Acting in a safe manner - Exhibiting honesty and integrity - Acting in a fair and ethical manner - Team mentality - Delivering quality results - Embraces change / improvement - Exhibiting superior custome…