Parts Associate

**Job Title:** Parts Associate **Department**: Parts **Supervisor:** Parts Manager **Summary Description** Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner. **Duties and Responsibilities** - Provide customer service to external customers. - Meet customer needs, offers options, resolves problems and follows up with customers. - Ensure full customer satisfaction without unnecessarily referring customer to other staff members. - Maintain friendly, helpful demeanor. - Provide professional, knowledgeable, courteous customer service. - Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges. - Monitor for shoplifting. - Perform all cashiering functions in accordance with company cash handling policies and procedures. - Check price tags for alterations. - Does not accept checks unless processed through cross checks. - Use appropriate verification procedures for credit card purchases. - Keep sales floor neat, clean and fully-stocked. - Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. - Ensure merchandise is attractively displayed. - Maintain cashiering desk/areas in a clean, organized fashion. - Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. - Assist with answering incoming calls and directing them to the appropriate person or department. - Make tags for damaged merchandise, deliver daily to designated area. - Comply with all company and department policies and procedures. - Perform other related duties as assigned or requested. **Supervisory Responsibilities** - None **Qualifications & Job Requirements** - High School Diploma or equivalent degree or greater required. - Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience. - Ability to take initiative and problem solve. - Excellent verbal and written communication skills. - Ability to present oneself as well as the company in a professional manner. - Knowledge of applicable laws/policies/principles/etc. - Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. - Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus. - Attention to detail. - Interpersonal skills and customer service skills required. **Physical Demands** - Requires the use of both hands. - Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material. - Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle. **Working Conditions** - The noise level in the work environment is usually loud. - Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. - Occasionally exposed to exhaust fumes or other airborne particles. - Frequently works near moving mechanical parts.