Partner Technical Delivery Engineer

**About Dialpad**Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit [dialpad.com](https://dialpad.com/) to learn more. **Being a Dialer** At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: **Scrappy, Curious, Optimistic, Persistent, and Empathetic**. **Your Role** Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base. This is a high-visibility, high-impact role at the intersection of technical depth and teaching. You'll work closely with Channel Sales, Channel SE, PSO, and Product teams to translate Dialpad's product roadmap into partner-ready training programs — from our CDP 2.0 certification tracks, Agentic AI bootcamps, Global Lunch & Learns, and Global Summits. **What you'll do** - Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ. - Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year. - Manage marketing launch coordination and drive channel-driven attendance and registration for every event. - Lead the Lunch & Learn roadshow series, currently active across 18 NA cities. - Develop comprehensive lab guides with subject-matter experts across all product families. - Set up and maintain hands-on lab environments used in live training events. - Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services). - Own technical LMS content within Docebo, keeping certification material current with product releases. - Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification. - Validate new product introductions (NPI) and coordinate content updates with SE teams. - Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership. - Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end. **Skills you'll bring** - 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role. - Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge is a plus. - Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences. - Experience building and running lab environments for training or certification programs. - Excellent project management skills — you can run a multi…