Partner Success Manager

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model. By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth. Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS. The Role: As a Partner Success Manager at Payabli, you are the north star for our partners—their trusted advisor and advocate as they navigate their payments journey post-integration. You'll serve as the single source of truth, guiding partners to measurable success while ensuring they maximize the value of Payabli's platform. This is a strategic, relationship-driven role where you'll own a portfolio of partner accounts, acting as the bridge between their business objectives and our cross-functional teams. Whether working with banking partners, HOA management platforms, vertical SaaS companies, or other specialized industries, you'll become the subject matter expert who understands their unique challenges and opportunities. You'll proactively drive adoption, identify growth opportunities, mitigate risks, and ensure that every partner relationship is set up for long-term success. This isn't just account management—it's strategic partnership at scale. Strategic Partner Management - Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor - Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams - Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap - Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams Partner Enablement & Adoption - Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs - Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities - Proactively monitor partner health indicators and intervene early to address concerns or remove blockers - Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical Growth & Retention - Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals - Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk - Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners - Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement Problem Resolution & Advocacy - Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed - Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process - Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements - Navigat…