Partner Manager

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role As a Partner Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success. This role is 100% remote and available to US-based candidates. You Are An Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans. A Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes. An Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute. A Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results. You Will Scale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams. Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads. Coordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation. Manage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution. Enable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities. You Have Must Have Industry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks). Domain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts. Cross-Functional Project Management: Proven ability to coordinate comp…