Partner & Implementations Operations Lead

**About Abacum** Abacum is the leading **Business Planning solution for finance teams to drive performance**. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of **100+ people** across **30+ nationalities**. Headquartered in **New York**, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as **Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex**, and hundreds more. We have raised over $100m, closing in June 2025 our **$60M Series B, led by Scale Venture Partners**, with the strong participation of **Cathay Innovation, Y Combinator**, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - **join Abacum as we build the future of Business Planning!** ## The Role You won't be sourcing partners or running co-sell. You won't be managing customer relationships or doing implementation work yourself. You'll be the person who makes implementation delivery consistent, whether delivered in-house or by an SI partner, and who ensures the partner program operates reliably once partners are in it.The operational work is the foundation. Over time, the person in this role will be a meaningful voice in how Abacum approaches the post-sale commercial model strategically We're hiring for process instinct and operational rigor more than a specific background. Strong candidates will have spent meaningful time close to how implementation or partner programs actually run in practice: what it takes to build operating infrastructure that earns trust from the people using it, and what goes wrong when that infrastructure isn't there. ## What You'll Own **Implementation operations:** Own the delivery playbook, quality benchmarks, and tooling across both in-house and SI delivery. Define milestones, escalation protocols, and what a successful implementation looks like end-to-end. **Delivery model strategy:** Build and maintain the decision framework for routing implementations. Make the criteria explicit, track how decisions play out, and refine based on outcomes. **Handoff design, sales to implementation:** Own the transition from closed-won to implementation kickoff, including handoff standards, information transfer requirements, and escalation paths. Work closely with the RevOps Lead on the pre-sale side of this seam. **Handoff design, implementation to CS:** Define what "done" means operationally and own the transition from implementation complete to CS. Ensure the handoff is reliable and carries the context CS needs to move http://forward.Work closely with the Customer Operations Lead. **Partner program operations:** Design the process for partner onboarding, enablement, and certification once partners are in the program: training, tiering, playbooks, tooling access. Manage attribution tracking in SFDC, rules of engagement, and advise on QBR structure. **Time-to-value tracking:** Define TTV benchmarks and own reporting against them, surfacing where implementations slow down and where performance diverges. ## How You'll Work This role sits inside the Strategy & Operations function and has a remit that cuts across implementation, partnerships, sales, and CS. You'll be embedded in those teams: attending stand-ups without running them, building routing frameworks with implementation leadership rather than for them, designing quality benchmarks in close collaboration with the people doing the work. You'll have genuine scope to define what good looks like. The influence will come from what you build and the trust you earn, not from org chart authority. A process nobody uses is worse than no process at all, and the people you're working with will know the difference. ## What We're Looking For We're not hiring for a single background. Strong candidates might…