Part Time Member Experience Specialist I

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, part-time, 100% On-Site position based at our Montgomery Branch in Albuquerque. **Join the rest of our teammates and become eligible for a generous benefits package that we offer:** • Medical, Dental and Vision Insurance • 401(k) Retirement savings program that includes employer match. • Paid time off with accrual starting from day one. • 11 Paid holidays off during the year! • Tuition Reimbursement for College Degrees • Employee Clothing Advance • Fitness Reimbursement Program • Employee Assistance Program • Short- and Long-Term Disability • Travel Assistance **This is what we would like you to do:** • Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. • Responsible for problem resolution resulting in win-win for the member and the Credit Union. • Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. **Primary Job Duties:** • Assumes responsibility for the effective and professional performance of member service functions. • Meet with members, create and enhance member relationships • Proactively analyze member financial needs and present product or service options • Basic knowledge of all deposit and consumer loan products and services. • Complete account maintenance tasks such as: check orders, debit cards and other related duties. • Answers questions and solves problems for members by listening, collecting data, offering a variety of options. • Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations • Has basic knowledge of IRA accounts. • Consult with members regarding basic money management and financial matters, as appropriate. • Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers. • Resolve member’s request and questions promptly and with KCU core value expectations. • Utilize and adhere to KCU lobby management and MXS staffing model. • Ensure Credit Union’s quality and professional reputation is projected and maintained. • Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management. • Assists other branches or departments as needed. Assists all co-workers. • Attends meetings as required • Keeps Management informed of branch operational/sales activities and of any significant problems. **Education/Certification:** • High School Diploma or equivalent • Bachelor’s degree preferred. **Experience Required:** • Minimum one year’s cash handling experience, sales and customer service preferred. • Previous lending or sales experience preferred. • Experience with IRA and other consumer deposit products preferred. • Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred. • Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction. • Experience with customer service, identifying needs and providing solutions in a professional manner. **Required knowledge, skills and abilities:** • Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the member's trust. • Able to create and maintain strong relationships. • Strong analytical and fi…