Part Time Donor Greeter for Alum Rock

Summary Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The Retail Donor Greeter I is responsible for providing exceptional customer service by welcoming donors, accepting donations, and ensuring a positive donation experience. This role supports efficient store operations by receiving, separating, and preparing donated goods for processing, maintaining a clean and organized donation area, and following all safety and operational procedures. The Retail Donor Greeter I works in a fast-paced environment while helping maximize donations that support Goodwill of Silicon Valley's mission of creating employment opportunities and strengthening the community. Job Responsibilities Major Responsibilities: - Follow Current Standard Operating Procedures for Donation Process. - Greet all donors within 15 seconds of arrival. - Accepts donations from customers, provides physical receipts or offers digital receipts and thanks all donors. - Provide excellent customer service. - Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of the store. - Discards broken, damaged, or trash items from raw hardline boxes. - Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions, while maintaining professionalism. - Coordinates with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations. - Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays. - Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift. - Keep donation area well maintained. - Accurately track quantity of donations during shift. - Loads and unloads company trucks and trailers. - Ensure all boxes have proper labeling. - Properly loads and prepares trucks for pick up by transportation. - Follows and enforces all company procedures. - Stays up to date on all safety and equipment certifications as needed. - Performs other duties as requested. Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing. Key Performance Indicator - Sort 1 bin of collected raw donations every 15–20 minutes consistently during shift. - Employee must receive at least 1 CAP survey per month with their name mentioned, while inviting customers to complete surveys. - Maintain (zero) safety incidents monthly by consistently following all safety protocols and procedures. - Ensure the donation/production area is clean, organized, and fully prepared for the next day at the end of each shift. Job Requirements - Knowledge of general arithmetic (adding/subtracting) is required. - Proficient in the English language. Preferred Qualifications - Proficient in the English language. Education/license required: - None. Equipment Used - Pushcarts, Electric Stackers, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart. Aptitudes/skills/temperament - Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations. - Ability to understand English, accept directions and follow procedures. - Ability to perform routine work, adapting to change as it relates to workflow. - Ability to maintain self-control and work in cooperation with co-workers. - Ability to examine items and visually differentiate between them based on quality standards. Working Conditions - Work is performed on an encl…