Part Time Daytime Florida-Based Helpline Counselor

### Part Time Daytime Helpline Counselor (Remote, Florida residents only) **Industry:** Essential community services **Location:** Fully remote in the state of Florida **Schedule:** Part time, 16-29 daytime hours per week (schedule to be determined) **Training schedule:** Daytime**,** specific shift either 10am-3pm or 12pm-5pm (based on group availability). Beginning in September. **Compensation:** $20 per hour **Summary of Mandatory Qualifications:** - Must be a Florida resident living within the state - Have at minimum an associate's degree from an accredited university - Have four (4) years of combined education and relevant work experience (see below) - Ability and interest in de-escalating callers experiencing crisis - Ability to pass a level two (2) DCF background screening and a drug test **Full Job Description** **About us:** 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. **About this position:** We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. We think the ideal candidate is someone who: - Is willing and able to learn our approach to crisis counseling through training and experience - Has demonstrated the ability to conduct self-care - Shows compassion, empathy, and respect to people from different cultures and backgrounds - Prefers to work autonomously once adequately trained - Is motivated to grow and learn in the position through training and coaching - Is passionate about assisting others and has a background in service - Is technologically savvy and able to take notes while talking or listening - Is looking for flexible, part time work *If this describes you, please read on!* To be considered for this position, you must: - Be a Florida resident residing within the state - Have a secure, quiet, and confidential workspace with reliable internet - Be free from caregiver responsibilities during work hours - Be able to pass a level two (2) DCF background check and drug test prior to employment - Meet or exceed our education requirement: - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR - An associate's degree plus two (2)+ years of experience in suicide/crisis intervention - Have a minimum typing speed of 30 WPM - Be comfortable with a phone and virtual chat-based work environment - Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available) We are pleased to offer: - Part Time employment at a rate of $20/hr - 100% paid training, plus future opportunities for employer-sponsored certifications - Flexible scheduling - Work supplies such as company laptop, mouse, headset, paper, and pens ***Our Commitment to Inclusion*** We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportun…