Part Time Concierge

**Now Hiring: Part-Time Concierge** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and professionalism are key? If so, we want you on our team! ### **About the Role** As a **Concierge**, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere. ### **What You'll Do** - Provide outstanding customer service, adhering to Capitol Concierge Inc. standards. - Keep the front desk, lobby, and entryways clean and organized. - Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors. - Maintain community refreshment areas (coffee, water, continental breakfast, etc.). - Answer phones, provide information, forward calls, and take messages as needed. - Sign for, track, and distribute packages to residents. - Accept and log service requests from residents. - Monitor and manage visitor parking and issue parking passes (if applicable). - Handle resident noise complaints after leasing office hours. - Contact emergency services when necessary (fire, medical, or police assistance). - Track and inspect community amenity areas, especially when rented by residents. - Other duties as assigned by the supervisor. ### **What We’re Looking For** To succeed in this role, you should have: **Education & Experience:** - High School Diploma required; Bachelor's Degree preferred. - 3+ years of experience in hospitality, customer service, or a related field preferred. **Skills & Qualities:** - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Professional, polished, and customer-focused demeanor. - Ability to follow instructions and handle constructive feedback. - Detail-oriented, efficient, and able to work independently and as part of a team. - Problem-solving mindset with analytical skills. **Tech Savvy?** - Proficiency in Microsoft Office Suite (2013+). - Knowledge of Building Link/Key Link is a plus. As a **Concierge**, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere. ### **What You'll Do** - Provide outstanding customer service, adhering to Capitol Concierge Inc. standards. - Keep the front desk, lobby, and entryways clean and organized. - Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors. - Maintain community refreshment areas (coffee, water, continental breakfast, etc.). - Answer phones, provide information, forward calls, and take messages as needed. - Sign for, track, and distribute packages to residents. - Accept and log service requests from residents. - Monitor and manage visitor parking and issue parking passes (if applicable). - Handle resident noise complaints after leasing office hours. - Contact emergency services when necessary (fire, medical, or police assistance). - Track and inspect community amenity areas, especially when rented by residents. - Other duties as assigned by the supervisor. ### **What We’re Looking For** To succeed in this role, you should have: **Education & Experience:** - High School Diploma required; Bachelor's Degree preferred. - 3+ years of experience in hospitality, customer service, or a related field preferred. **Skills & Qualities:** - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Professional, polished, and customer-focused demeanor. - Ability to follow instructions and handle constructive feedback. - Detail-oriented, efficient, and able to work…