Parks and Recreation Coordinator

The Park and Recreation Coordinator demonstrates strong operational expertise in managing park facilities, ensuring accurate administration of rentals, rinks, amenities, and project / event support. The role requires advanced coordination to effectively engage vendors, partners, and community members in events and programming. The coordinator applies exceptional service delivery skills to uphold high experience standards across parks and rental sites. This position also exercises proficient workforce management through staff scheduling, training support, and daily operational oversight. Strong communication competency ensures clear, consistent interactions. **ANTICIPATED STAFF HOURS:** - Monday, Tuesday and Fridays 12p – 6p - Saturday and Sunday 2p-6p Hours may vary depending on reservations **CITY VALUES & EXPECTATIONS** - Models and contributes to a positive work environment, culture of communication, engagement and safety - Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds - Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions - Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly. *Main Functions:* - Operational Oversight: Serve as a daily contact for rental scheduling, customer communication, and support. - Systems Management: Coordinate and schedule facility use through recreation management software. - Leadership & Training**:** Receive direction from Supervisor and effectively disseminate information to facility attendants, rental staff, and rink operations teams, providing clear guidance, training, and support. - Service Quality Assurance: Ensure rental operations meet City service standards and deliver a positive customer experience. - Weekend Operations: Support weekend programming and event procedures while providing supervision. - Administrative Accuracy: Assist with invoicing, confirmations, and renter follow-up to ensure timely and accurate processing. *Program Support:* - Program Expansion: Lead efforts to broaden offerings and increase community participation and engagement. - Operational Monitoring: Track facility conditions, weather impacts, cancellations, and operational needs. - Safety & Policy Education: Educate users on facility policies, procedures, and safety expectations. - Resource Coordination: Inventory, organize, and coordinate equipment and supply needs for rink, rental, and program operations. - Issue Management: Address onsite concerns, including scheduling conflicts, maintenance needs, and program-related issues. - Process Compliance: Ensure rinks daily system binders and operational documentation are completed accurately. *Customer Service & Communication:* - Responsive Communication: Provide timely responses to rental inquiries to reduce lost opportunities and provide exceptional customer experience. - Relationship Building: Maintain professional relationships with renters, participants, and staff. - Issue Reporting: Document and concerns communicate to Supervisors. - Essential functions and assigned duties are completed accurately, professionally, and on time. - Positive relationships are maintained with renters, participants, staff, and co-workers. - Demonstrates strong problem-solving, communication, and customer service skills. - Participate in all required staff meetings and training sessions. - Supports operational efficiency and contributes to rental growth. *Administrative & Reporting Duties:* - Data & Reporting: Conduct rental audits, run program reports, and support survey evaluation processes. - Regulatory Compliance: Support ADA and Minnesota H…