Parks & Recreation Facility Monitor

***Are you looking for a part-time job that offers flexible evening and weekend hours? Do you enjoy serving people and have a strong commitment to providing exceptional customer service? The Recreation Facility Monitor ensures all customers have a positive experience and successful event while renting our facilities. This position will monitor guest during events; ensure facility capacities are not exceeded and will be available to answer questions and provide support when needed. If this sounds like fun and you enjoy working in a fast-paced environment and have great customer service skills review the minimum qualifications and apply if qualified!*** Works under the general guidance and direction of the Recreation Supervisor to monitor Civic Center events, private events in parks and tournaments, all while providing courteous customer service to users. This is a variable hour, nights and weekends position that may average up to 10 hours per week or more, depending on how shifts are divided amongst staff. Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position. **Civic Center & Riverwind Community Building:** - Reviews the details of events scheduled for the Civic Center and Riverwind Community Building and confers with Recreation Facilities Coordinator to ensure a common understanding of what is occurring, when it is occurring and what is expected from the facility. - Ensures and monitors maximum room capacities are not exceeded. - Ensures alcoholic beverages are not being consumed, unless preapproved. - Coordinates and oversees scheduled activities by walking through facility and being available to answer questions or provide additional customer service. - Monitors facility users to ensure compliance with City Center usage policies and reservation schedule. - Routinely walks through facility without being intrusive to protect the mutual interests of the City and facility users by providing safe events that proceed as scheduled and planned. - Required interventions are consistently handled firmly but with tact and diplomacy. - Provides courteous customer service to users if requested. Examples of tasks include directing users to appropriate rooms, assisting with room set ups, monitoring bathroom facilities, locating needed equipment, trouble shooting in the event of power outages, equipment malfunction, communication issues, etc. - Ensures there is no loitering in the halls. - Performs various set-up and clean-up responsibilities so that the facility is kept safe, clean and ready for the next event. - Customers consistently find the facility clean and ready for their use for their respective events. - Sets up special furniture and equipment arrangements per reservation requests. - Performs light maintenance tasks such as garbage removal, bathroom clean up, vacuuming, dusting, and clean up following events. - Ensures that turnarounds are done quickly with minimal disruption. - Shovel walk ways as needed. - Responds to accidents or emergencies in a calm and controlled manner. - Ensures facility is properly secured each evening to safeguard facility from theft and vandalism. - Follows established emergency protocol which results in quick and appropriate responses. - Assists Recreation Facilities Coordinator by providing tours of the facility and distributing reservation packets. - Accesses client rental data on computer as needed. - Records if damages to the facility occurred. - May be responsible for meeting with prospective renters and giving a guided tour. **Park Shelters, Athletic Complexes and Tournaments:** - Travels between multiple rental events occurring simultaneously, in City-provided vehicle, to monitor locations, connect with customers and do light cleaning as necessary. - Connect with park shelter/athletic complex re…