Packing Manager

PACKING MANAGER APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally. This role is responsible for hand-packaging fixtures in our Brooklyn production facility with a high level of skill and within production timelines. This role oversees day-to-day packing operations, ensuring exceptional production quality, team performance, and seamless workflow execution. The Packing Manager drives continuous improvement across people, process, and product while upholding APPARATUS standards of craft and excellence. RESPONSIBILITIES Production Operations and Quality Oversee packing team operations to meet production and launch commitments; schedule and manage work orders with real-time system updates. Own department production and quality performance; analyze, act on, and report key metrics. Communicate risk, priorities, and solutions in time to mitigate impact. Maintain expert-level aesthetic and functional understanding of all active collections, components, and quality parameters. Perform quality control inspections; drive root cause analysis from discovery through corrective action. Team Leadership and Development Train, coach, and develop team members to current and future work standards; ensure goals are met. Lead by example; promote safety, skill-building, continuous improvement, and excellence in productivity and quality. Ensure compliance with company and regulatory safety requirements; lead training. Cross-Functional Partnership Maintain clear communication with stakeholders; foster effective cross-functional collaboration. Partner with Product on development initiatives; provide technical guidance to Sales and Client Services. Support physical inventory audits, ensuring process discipline and accuracy. Operations and Standards Manage, document, and implement operational standards, work instructions, engineering changes, and best practices aligned to business strategy. Ensure department is fully equipped; manage equipment maintenance and plan for future needs. Maintain a clean, organized, and safe workspace in compliance with regulatory and company policies when working with equipment, power tools, and hazardous materials. Perform key department opening and closing duties; support company initiatives as needed. QUALIFICATIONS 5 years in a comparable manufacturing role; 2+ years in management or supervision. Care / handling and quality inspection knowledge, package design fundamentals, and material familiarity with metal, glass, porcelain, and leather. Experience in high-quality lighting or furniture strongly preferred. Record of attracting, developing, and retaining talented people. Preferred qualifications: Bachelor’s degree. Software: project workflow, 3D modeling and/or ERP. SKILLS Deep understanding of production operations, dependencies, and process design; able to translate business strategy into operational solutions. Expert-level packaging and QC methodology, care and handling standards and safety protocols. Highly skilled manual dexterity; proficient with hand tools, and equipment. Ability to perceive color and texture; highly developed aesthetic sensibility. Qualified to read and interpret manufacturing drawings and specifications. Strong organizational, time-management, and communication skills; able to motivate, coach, and give effective feedback. Analytical problem-solver; proficient with production systems and recordkeeping. Adaptable and solutions-oriented; trustworthy with confidential information. Physical: routinely lifts up to 50 lbs, works standing, reaches overhead, climbs ladders; compliant with electrical, PPE and hazardous material safety policies. WORK SCHEDULE Full-time, on-site: Monday–Friday between 8:00 AM–5:00 PM. Extended hours and weekend availability as needed. PERFORMANCE REVIEW AND CHECK-INS SCHEDULE Reg…