PACE Enrollment Supervisor

Position Summary: Under the direct supervision of the PACE Enrollment Manager, the Enrollment Supervisor is responsible for supervising and assisting with all aspects of planning, development and supervision of the PACE (Program of All-Inclusive Care for the Elderly) enrollment activities to increase enrollment. The Enrollment Supervisor is responsible for supervising and assisting with all initial screenings and for coordination of new participants to the San Diego PACE program. Additionally, this position works closely with the PACE Marketing Manager to implement the program’s intake, enrollment, marketing activities and will assist with the design, development and production of marketing and enrollment material. Essential Functions of the Job: Ensures the Enrollment Specialist team consistently achieves agreed upon monthly enrollment targets and outcomes within schedule. Leads, coordinates and supervises the PACE Enrollment team including monitoring and completing employee performance evaluations and disciplinary action (as needed). Monitors and ensures quality on all San Diego PACE phone eligibility screenings, initial screenings and assessments in the home of potential participants, education and enrollment assistance activities to determine participant needs and eligibility for enrollment. Reviews appropriate documentation related to participant assessments as required. Assists PACE Business Development Leadership with administering and coordinating all marketing and enrollment activities, including coordination with PACE staff and other departments who may come into contact with PACE-eligible participants. Participates in marketing activities in conjunction with and as assigned by the PACE Business Development Leadership Assists the PACE Enrollment Manager in developing and maintaining reports to assess and analyze marketing and enrollment activities for the purpose of maximizing enrollment,. Collects and maintains key data on Apptivo, QuickCap, EPIC and other dashboards. Generates and submits reports as assigned. In conjunction with the Enrollment Manager, assists the PACE Business Development Leadership to develop PACE marketing materials. Provides tours of PACE center to interested family’s, potential participants, community partners, and providers Ensures a positive experience for potential enrollees, candidates, and their family members. Provides responsive, high quality service to patients and others who interact with the PACE marketing and enrollment team. Provides accurate, complete and up to date information in a courteous, efficient and timely manner. Ensures compliance with all applicable CMS (Centers for Medicare & Medicaid Services) and California Department of Health Care Services (DHCS) and/or Department of Managed Health Care (DMHC) sales and marketing policies, rules, and regulations. Assists with developing policies, procedures, and standards for department activities. Maintains a safe, secure, and legal work environment and ensures development of personal growth opportunities. Communicates job expectations with employees to achieve results. Provides performance supervision through coaching, counseling, and disciplining. Ensures employees have necessary resources to succeed. Additional Duties and Responsibilities: Adheres and ensures compliance with PACE Marketing rules and regulations Ability to balance persuasion with professionalism. Strong organizational skills. Able to adjust outreach and enrollment strategies as necessary based on data analysis. Highly motivated and target driven. Familiarity with CRM practices. Works independently and as an effective member of the team. Multi-tasking in regards to projects and their respective activities, timelines and issues. Able to adjust marketing and enrollment strategies as necessary based on data analysis. Establish and maintain effective interpersonal relationships with all levels of staff, other internal departments, outside agencies, providers, the ge…