Overnight Valet Attendant - Asheville, NC

Position SummaryJoin our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours. Primary ObjectiveDeliver prompt, courteous, and secure valet services overnight, maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company policies. Duties and ResponsibilitiesWarm Welcome Greet guests warmly and assist with luggage and vehicle needs during overnight hours. The Details Conduct thorough vehicle inspections to document any existing damage on claim tickets. Safety Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures. Stay Vigilant Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns. Keep it Clean Maintain a clean, organized, and professional valet station reflective of the hotel’s high standards. Timekeeping Accurately record hours and gratuities in compliance with company policies. Customer Service Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy. On Time Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines. Support Support team members and assist with additional tasks as needed to ensure smooth overnight operations. Additional DutiesHelp with other tasks as needed to support the team and daily operations. Knowledge, Skills, and AbilitiesCompetency/QualificationsTo perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & ExperienceHigh school diploma or GED required. Prior customer service experience is preferred. A helpful attitude and strong commitment to delivering excellent service are essential. Licenses & Background RequirementsA valid driver’s license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check. No additional certifications are required. Hospitality, Customer Service & CommunicationProvide outstanding guest service through clear, courteous communication and attentive listening. Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression. Organizational Support & AdaptabilityComply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges. Dependability & SafetyConsistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment. Physical Demands & Work EnvironmentMust be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods. Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain. A clean, professional appearance and adherence to uniform and grooming standards are required. Evening, weekend, and holiday availability is essential. The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles. Cell Phone UseEmployees may be require…