Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort

Styled by the Sea. Defined by Service. Join the Next Era at Signia by Hilton Diplomat Beach Resort. Following a transformative, property-wide renovation, the iconic Diplomat Beach Resort has entered a bold new era, emerging as Signia by Hilton Diplomat Beach Resort—a reimagined beachfront destination where sophisticated design, elevated experiences, and service that’s a step ahead come together along South Florida’s shoreline. As an Overnight Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an **Overnight Front Office Manager**, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Manage daily front office operations:** Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards - **Monitor and elevate service:** Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience - **Implement revenue initiatives:** Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth - **Facilitate team knowledge:** Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - **Delight our guests:** Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - **Inspire and develop the team:** Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - **Paid parental leave** – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - **Personalized caregiving support** – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - **Crisis concierge** – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - **Mental health resources** – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - **Generous paid time off (PTO)** – Recharge, relax, and take time for what matters most - **Health…