Overnight Front Office Manager

Omni Hotels & Resorts is seeking Overnight Front Office Manager for the beautiful Barton Creek Resort & Spa! We are proud to be ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! Responsibilities Maintain Four Diamond standards and high guest satisfaction. Ensure courteous, efficient guest service and compliance with staffing, grooming, and service standards. Complete all AM/PM checklists, reports, and operational audits. Oversee cash handling procedures and cashier bank accountability. Maintain knowledge of check-in/check-out procedures, hotel amenities, and local attractions. Monitor room assignments and adjust based on guest needs and availability. Protect guest confidentiality and room key security in accordance with SOPs. Support and train staff on Select Guest, GHA, and Omni service programs. Understand hotel rate plans and apply rate strategies appropriately. Resolve guest requests, complaints, and service recovery situations promptly and effectively. Conduct ongoing associate training and monthly Moments of Service audits. Participate in guest engagement initiatives and respond to Opera alerts. Communicate hotel, guest, and group information to staff daily. Assist with inventory, supply ordering, reports, and front office controls. Promote Omni culture, leadership competencies, employee development, teamwork, and guest engagement. Follow and enforce all company safety, security, appearance, confidentiality, and asset protection policies. Qualifications A minimum of 1 year Front Office Management experience or participation in the Omni LID program is required. Previous leadership experience in an upscale, full-service hotel environment is required. Previous overnight or Night Audit experience is strongly preferred. Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Ability to handle stressful situations while maintaining a calm and welcoming demeanor. Must be able to work weekends and holidays. Must be at least 18 years of age.