OTP - Medical Assistant/Front Desk

POSITION TITLE: Medical Assistant/Front Desk DEPARTMENT: Health and Human Services (HHS) – Opioid Treatment Program (OTP) LOCATION: Vancouver, WA (onsite) REPORTS TO: Clinic Director STATUS: Hourly, fulltime WAGE RANGE: $27.16 - 31.25 per hour Close Date: Open until filled \*\*\*If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.\*\*\* **Position Summary:** Serves as a compassionate and supportive presence for patients undergoing treatment for opioid use disorder. Combines front-line administrative support with patient care responsibilities, helping patients access essential services while contributing to a respectful, team-based clinical environment focused on empathy, respect, and patient-centered values. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, values of CIT and of the HHS department. *This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.* **Essential Duties & Responsibilities:** - Serves as the face of the clinic to all patients and visitors, in the role of receptionist. - Answer calls politely and professionally; refers calls to appropriate staff or takes messages; sets or clears call forwarding when necessary; checks for messages with "on call" person or answering machine each morning. - Performs clerical, receptionist, and communication functions for the clinic as required. - Conducts patient registration functions, including entering referral data, income verification and insurance data, and ensuring data remains up to date over time. - Schedules new and returning patients with appropriate staff; maintains schedule book accurately; and records patient attendance, "no shows," and cancellations. - Participates in staff meetings and collaborates with other administrative staff as required. - Maintains a professional and congenial attitude toward coworkers, patients, agencies, and members in the community. - Uses appropriate technology to accomplish job functions; understands and utilizes available technology such as customer service, communications, and data-gathering tools. - Manages inventory of office supplies; alerts Clinic Director to supply needs and orders supplies with authorization. - Assists patients enrolling in Medi-Cal. - Develops and works with agencies and service providers to facilitate coordination and information sharing; provides support services as applicable. - Provides transportation support, housing referrals and PCP and specialty care coordination. - Serves as Emergency Room liaison. - Coordinates with jail and probation officials. - Participates in health fairs, community events, and other events where the target population gathers. - Maintains a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities. - Establishes and maintains positive working relationships with current and potential referral sources. - Maintains comprehensive working knowledge of community resources and assists patients in accessing community resources. - Develops, creates, and maintains a resource file of available social service agencies and assistance providers in the target area for use in referring customers for needed services. - Collects body fluid samples for patients being admitted to treatment. - Administers TB, pregnancy, and breath alcohol tests to appropriate patients. - Labels urine test bottles and prepare specimens for mailing or courier pick-up; re-orders supplies when shipment is depleted. - Upholds commitment to respectful patient- and family-centered care. - Upholds patient confidentiality and safety. - Serves as an advocate for patients and families. -…