Orthodontic Office Manager

**Position Overview** As our Office Manager, you will serve as the **Bliss Advisor**, leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: **Affordability, a Blissful Experience, and Time Efficiency.** You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment. **Smilebliss Model Leadership** **Lead Management and Scheduling** - Ensure timely outreach, follow-up, and scheduling of all new leads - Support efficient consultations and encourage same-day treatment - Maintain a productive schedule and strong patient flow **Operations and Practice Performance** - Oversee daily office operations and ensure systems are followed consistently - Ensure accuracy in scheduling, contracts, and patient records - Support practice growth through strong scheduling, case acceptance, and efficiency **Team Leadership** - Lead, coach, and develop team members - Provide clear expectations, accountability, and ongoing support - Foster a positive, professional, and patient-focused culture **Patient Experience** - Ensure every patient has a welcoming, efficient, and confident experience - Support clear communication of treatment, affordability, and next steps - Address patient questions and concerns promptly and professionally **Qualifications** - Dental or orthodontic experience preferred - Leadership or office management experience - Strong communication and organizational skills - Ability to work in a fast-paced environment - Alignment with Smilebliss mission and values