Orthodontic Assistant

**Front Desk Team Member** As a Front Desk Team Member, you will support daily patient interactions and ensure a welcoming, efficient, and professional experience from the first point of contact through each visit. You will play a key role in lead management, appointment scheduling, front office coordination, and maintaining smooth day-to-day operations. This position is essential in creating a positive patient experience while supporting an organized and efficient practice. ### Lead Management & Scheduling - Respond promptly to new patient inquiries and follow up with prospective patients. - Schedule new patient consultations and help maintain strong appointment attendance. - Confirm upcoming appointments and follow up on missed consultations. - Maintain an organized schedule and ensure accurate documentation. ### Patient Experience - Welcome patients and provide a friendly, professional check-in and check-out experience. - Support a positive, comfortable, and patient-centered environment. - Schedule follow-up appointments and communicate next steps in care. - Help maintain efficient patient flow and on-time scheduling. ### Financial Responsibilities - Collect patient payments and balances at the time of service. - Accurately post payments and maintain financial records. - Assist with daily reconciliation and support financial accuracy. ### Operations Support - Follow established office policies, procedures, and scheduling protocols. - Maintain accurate patient records and appointment information. - Support overall office efficiency and collaborate effectively with team members. ### Qualifications - Previous dental, orthodontic, or healthcare front office experience preferred. - Excellent communication, customer service, and organizational skills. - Ability to multitask and prioritize in a fast-paced environment. - Professional, positive, and patient-focused attitude. - Reliable, detail-oriented, and committed to providing an exceptional patient experience.