Order to Cash (O2C) Operations / Order Management Specialist

Order to Cash (O2C) Operations / Order Management Specialist (12-month contract) Scandit WARSAW Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level. Your opportunity Scandit is looking for an Order to Cash Specialist to join the Order to Cash team. This is a hands-on operational role requiring demonstrated experience in order management within a SaaS environment, with direct ownership of end-to-end order-to-cash processes, and cross-functional coordination across Sales, Finance, and Operations. The role is open to candidates with a minimum of 5 years of relevant experience in order management or a closely related order-to-cash function, ideally within a SaaS or subscription-based business. Candidates with strong Salesforce proficiency and practical knowledge of AI tools, including Claude or equivalent, to support order entry, data quality, and workflow efficiency are strongly preferred. What You Will Do Order Management and Financial System Operations Own end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness, and compliance with booking policies and data quality standards Manage complex order types including amendments, co-terms, upgrades, and multi-element arrangements Lead customer cycle management and dispute resolution Maintain and enforce data integrity standards across CRM and ERP systems; identify and remediate data quality issues proactively Oversee licence key management and ensure timely and accurate provisioning aligned to contract terms Serve as a point of contact for order-related queries from Sales, Deal Desk, and Finance Automation, Process Improvement, and AI Tooling Apply AI tools — including Claude and similar platforms — to accelerate order entry, data validation, draft communications, and process documentation Lead or co-lead automation initiatives within the O2C function; evaluate, test, and implement tooling to reduce manual effort Identify process inefficiencies and drive continuous improvement across the order-to-cash cycle Document current-state and future-state processes; maintain operational runbooks and training materials Support system configuration and data clean-up projects in Salesforce, including deduplication and record hygiene Cross-functional Coordination and Reporting Partner with Sales, Deal Desk, Legal, and Revenue Ops to resolve complex order scenarios, billing holds, and contract disputes Support month-end and quarter-end close by ensuring all bookings are processed, reconciled, and traceable Assist with audit requirements by maintaining complete and accurate financial records Contribute to reporting and operational metrics for the O2C function; flag trends and escalate risks proactively Who You Are Minimum five years of experience in order management, O2C operations, or a closely related role within a SaaS or subscription-based company Hands-on Salesforce experience: ability to manage opportunities, orders, and records; run reports; and maintain data quality independently Practical knowledge of AI tools such as Claude, ChatGPT, or equivalent, with demonstrated ability to apply them to order entry, data management, and process documentation workflows Strong attention to detail and high accuracy when processing structured data across multiple systems simultaneously Experience working with an ERP system; NetSuite experience is a strong advantage Clear and precise written communication in English; ability to escalate issues with full context and without ambiguity Organised, methodical approach to workload management; comfortable managing multiple active workstre…