Optix Managed Network Technician

Location: Chubbuck, Idaho (Hybrid) Department: Network Engineering Compensation: $22.00 - $24.00 / Hour Connect Communities. Build Your Career. Are you looking for a career where your hard work is truly valued, your growth is fast-tracked, and your benefits are practically unheard of? At Direct Communications, we have spent over 75 years pioneering world-class broadband solutions for rural communities. We are looking for our next Managed Networks Technician to join our tight-knit team in Southeast Idaho. Here is the hook: We offer an industry-leading compensation package, a market-aligned competitive wage, and elite-tier benefits—including comprehensive medical, dental, and vision coverage for just 50¢ per paycheck! If you are a self-motivated problem solver who loves working with people and cutting-edge tech, read on. Who We Are & What We Value We aren’t just an internet service provider; we are the backbone of the communities we serve. Beyond high-speed fiber, we protect and connect families with diverse, high-end products, including mobile services, cutting-edge home data security, managed routers, Arlo indoor/outdoor smart cameras, and robust outdoor Wi-Fi solutions. Our mission is guided by six core values: - Community: We build up the rural neighborhoods where we live and work. - Integrity: We do the right thing, even when no one is looking. - Respect: We value every voice, fostering an environment of mutual trust. - Growth: We passionately invest in the personal and professional development of our people. - Sustainability: We build infrastructure and business practices designed to last for generations. - Strategic Decision Making: We plan proactively, embracing innovation to stay ahead in a rapidly evolving industry. Who You Are (Our Ideal Team Member) We don't just hire for technical skills; we hire for character. We are looking for a unique individual who naturally brings three critical traits to work every single day: 1. You put the team first: You are genuinely modest, quick to share credit, and focus more on collective success than personal recognition. You respect your peers and celebrate their wins. 2. You have an inner fire: You don't need to be micro-managed. You are self-motivated, eager to learn, and constantly looking for ways to improve your skills and help the company grow. 3. You are great with people: You possess strong common sense when it comes to human interactions. You listen actively, communicate with empathy, and understand how your words and actions impact your teammates and our customers. What You Will Do As a Managed Networks Technician, you will be the hands-on face of our technology. You will install, troubleshoot, and optimize advanced wireless systems in multi-dwelling units and residential properties. - Deploy Advanced Tech: Install and provision high-end Wireless Access Points (WAPs), run and secure Cat5/Cat6 cabling, and wire wall jacks. - Consult & Educate: Work directly with customers to set up their managed routers, link their smart devices, configure Arlo security cameras, and set up outdoor Wi-Fi solutions. - Problem Solve: Identify and eliminate rogue access points, resolve interference, and collaborate with IT help desks to iron out complex configuration issues. - Own Your Craft: Document support processes, test new client devices, and manage your administrative paperwork with accuracy and efficiency. Schedule & Expectations - Hours: Monday – Friday, 8:00 AM to 5:00 PM. - Flexibility: Overtime is expected to ensure our customers are taken care of. You will participate in an on-call rotation (1 week every 4 weeks) to handle weekend, holiday, and after-hours emergency situations. - Travel: Frequent travel throughout beautiful Southeast Idaho, with occasional out-of-state travel for training and development. Qualifications We Look For: - High School diploma or equivalent (higher technical education is a major plus!). - A basic understanding of Cat5/Cat6 cabling and home router functi…