Optical Manager - Flatiron Crossing

**New Store Opening** Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on! **What you'll do** Optical duties ● Work directly with customers to help meet all of their eyewear needs ● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy ● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests ● Use your expertise to explain prescription terminology and product offerings to customers Leadership responsibilities ● Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor ● Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement ● Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants ● Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction ● Support general store systems, inventory databases, and business operations **Who you are** ● A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years ● A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards ● Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team ● Passionate about the eyewear and retail industries ● A clear and effective communicator-you can break down technical terms for customers to easily understand ● Dedicated to going above-and-beyond to make customers (and your teammates!) happy ● Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment ● Someone who takes your work very seriously, but not yourself ● Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek. **Some benefits of working at Warby Parker for full-time employees:** - Health, vision, and dental insurance - Life and AD&D Insurance - Paid sick leave^1^ - Paid Holidays^1^ - Vacation days per year^1^ - Retirement savings plan (401(k)) - Parental leave (non-birthing parents included) - Short-term disability - Employee Stock Purchase Plan - Employee Assistance Program (EAP) - Bereavement Support - Optical Education Reimbursement…