Ops/Customer Svc - Part Time

JOB SUMMARY Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager. Duties & Functions Essential: • Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported. • Contact trucking companies to arrange for pickup of customers freight. • Receive freight in warehouse and perform TSA safety checks. • Label freight for export. • Contact air and ocean carriers to book export shipments. • Close consolidations. • Review procedures and implement TSA safety regulations as developed by the Head Office. • Arrange for import documentation pickup at the airlines. • Review immediate Transport documents for US Customs. • Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner. • Correspond with NNR Japan and other overseas agents. • Provide the customer with quotations when sales staff is not present. • Provide the sales staff with market research. • Generate proposals for the sales staff. • Assist sales staff with correspondence, faxes, etc. • Contact present customers who have not shipped regularly to determine shipping status. • Contact import customers to relay arrival information. • Assist with the collection of customer accounts. • Conduct telephone sales to prospective customers. • Update airline rates for sales department files. • Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. • Set up and maintain customer files. • Perform other duties as requested by management. QUALIFICATION STANDARDS Education & Experience: • Minimum requirement High School diploma or GED. • Thorough knowledge in international freight forwarding operations both Air and Ocean. • Proficient with Microsoft Office applications. • Forklift safety certification. • Ability to use basic math skills to calculate freight, storage, duty and other charges. Operations / Customer Service Page 2 Physical requirements: • Flexible and long hours sometimes required. • Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.