Operator

Job Summary The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency’s IT systems. Key Responsibilities • Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality. • Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention. • Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities. • Being accountable for resolving the incident with workaround or permanent solution. • Participate in troubleshooting system and network connectivity problems before escalation. • Monitoring production metrics and performance indicators to ensure targets are met. • Ensuring compliance with safety and regulatory standards in production. • Other ad-hoc duties as instructed. What we are looking for • Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation. • Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency. • Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency. • Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc. • Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage. • Able to work shift duties. o The shift hours are as follow: ▪ 1st shift - 7:00 am to 3:00 pm ▪ 2nd shift - 2:45 pm to 10:30 pm ▪ 3rd shift - 10:15 pm to 07:15 am o The 8-day rotational shift pattern is as below: ▪ Two days 1st shift, followed by ▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed by ▪ Two off days. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .