Operations Support Specialist

Are you looking for a rewarding career in operations, compliance, training and development? HNN Communities is seeking a **Full-Time Operations Support Specialist** to join our dynamic team in **Bellevue, WA!** This position works a **hybrid in-office schedule** at our beautiful and recently renovated Bellevue office. This position also requires occasional site visits to our Puget Sound region multifamily properties. The Operations Support Specialist maintains the operational infrastructure that keeps HNN's standard operating procedures, learning management system, and controlled documentation accurate, current, and accessible across the portfolio. This is not a department-specific administrative role. SOPs originate from the President (and will eventually transfer to this role for development), training content lives in the LMS under Training & Development, and forms and documents are used by every department and every site team in the field. This position exists to own that infrastructure directly, on behalf of the organization, rather than to function as a subordinate resource inside a single department. The Specialist is also the first point of contact for site teams experiencing issues with the LMS, the SOP platform, forms, or related systems and processes. The role requires enough working knowledge of multifamily operations to correctly triage a site team's issue, and enough systems discipline to keep documentation and training records audit-ready at all times. This role is built primarily around disciplined execution of SOP, LMS, and documentation processes. Within that scope, the Specialist is expected to exercise real judgment: identifying patterns in the data this role generates, evaluating whether SOPs and processes are actually working at the site level, and recommending specific changes to Compliance or T&D rather than simply flagging problems and waiting for direction. This is not a role that sets SOP or training strategy — that authority remains with Compliance and T&D leadership — but it is a role that is expected to inform that strategy directly. **About the Company** HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN! **Mission:** Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders. **Vision:** DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US. **Values:** - Quality: We deliver excellence in every aspect of our work. - Commitment: We honor our promises with unwavering dedication. - Teamwork: We achieve more together through collaboration and respect. - Integrity: We uphold the highest ethical standards in all we do. **Pay Details:** Salary range of $85,000 to $100,000 annually (depending on experience level) **Schedule:**This position works Monday through Friday, hybrid in-office schedule (three days in-office and two days WFH). Occasional si…