Operation Support Analyst positions focus on delivering results in their domain. This page aggregates open Operation Support Analyst roles and what employers typically expect.
As an Operations Support Analyst, you will: Provide technical support to end users on various technical issues and problems relating to hardware and software. Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements. Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. Able to identify interdependencies when analysing problems and developing creative solutions with supervision. Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action. EXPERIENCE AND SKILLS NEEDED Diploma from a recognized polytechnic (preferable IT related) Prior experience in technical support and usage of ticketing systems Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders Basic salesforce administration experience A team player Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .
Salary estimate
$102,000 – $138,000/yr
Provided by the employer.
Skills for this role
ExcelSalesforceCommunication
Resume tips for Operation Support Analyst applicants
Lead with measurable achievements relevant to Operation Support Analyst (numbers, scope, impact).
Mirror the exact keywords from the Operation Support Analyst posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Excel, Salesforce, Communication, Automation).
Keep it to one page for early-career, two pages for senior Operation Support Analyst candidates.
Interview preparation
Prepare concrete STAR-format stories that show Operation Support Analyst outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Operation Support Analyst problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About AvePoint
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