Operations Supervisor | The Quoin Wilmington | PM Hotel Group

**What You’ll Do:** You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the Lead Guest Services Agent, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader. Here are a few other tasks you’ll be responsible for on a daily basis: - Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism - Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards. - Stepping in to complete daily hotel front desk tasks. - Assisting Guest Services Manager with monitoring performance and attendance. - Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches. **Where You’ve Been:** We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must. **When You’re Here:** Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.