Operations Supervisor - San Diego - Bilingual (English-Spanish)

Make an Impact Behind the Scenes of Healthcare. At Accurate Courier Services, we don’t just move packages, we move time-critical medical materials that directly impact patient care. As a Supervisor, you won’t just manage routes; you’ll lead a team of frontline professionals, ensuring labs, hospitals, and pharmacies get what they need, when they need it most. This role is ideal for someone who thrives in a fast-moving, hands-on environment and is ready to take the next step into leadership. You’ll work closely with drivers, dispatchers, and healthcare clients to deliver operational excellence every day. What You’ll Do ● Lead a local team of employee medical couriers performing scheduled routes and urgent on-demand pickups. ● Hire, onboard, and train new drivers with clarity and consistency. ● Support the field team, answering real-time questions and resolving service issues on the fly. ● Audit routes and schedules to ensure coverage and compliance with procedures. ● Manage equipment and supplies (phones, bags, ice packs, badges) to keep drivers ready. ● Monitor timesheets, performance, and customer satisfaction, collaborating with Dispatch and leadership to fine-tune daily operations. ● Be a trusted bridge between the field and the administration, bringing context, clarity, and calm to the team. What You Bring ●3+ years of experience supervising teams in logistics, transportation, or healthcare operations. ● Knowledge of the Bay Area (San Jose, East Bay, Peninsula) and a calm, professional presence under pressure. ● Ability to work flexible hours is a must, including early mornings or weekends as needed. ● Ability to drive long distances when required. ● High school diploma or equivalent required. Some college or vocational training is a plus. ● Valid CA driver’s license, clean driving record, and access to a personal vehicle with up-to-date registration and proof of insurance. ● Comfort using mobile apps, GPS tools, and digital reporting systems. ● Familiarity with HIPAA, OSHA, or HAZMAT guidelines is a plus, but we’ll provide training to the right candidate. ● Negative TB skin test - we provide the test. ● Language skills: bilingual (English, Spanish) preferred. Physical Requirements This position requires regular movement and physical activity in the field. The ideal candidate must be able to: ● Walk and stand for extended periods ● Bend, squat, and reach to access packages or materials ● Lift and carry up to 40 pounds without assistance ● Navigate stairs, loading docks, and tight spaces as needed ● Work indoors and outdoors in varying conditions What You’ll Get ● Competitive salary, commensurate with experience ● Mileage reimbursement and travel support ● Healthcare benefits, paid holidays, and PTO ● Bonus opportunities tied to performance and reliability ● A mission-driven team that supports real healthcare outcomes ● Clear expectations and a collaborative environment, no guesswork, no burnout culture This is a leadership role with a purpose. If you care about doing work that matters and want to lead a team that delivers when others can’t, we want to hear from you.