Operations Supervisor

## Operations Supervisor We're looking for an Operations Supervisor to lead daily shop operations, support our technicians, and help drive service excellence. This role combines hands-on technical leadership, workflow coordination, quality oversight, and employee development to ensure repairs are completed safely, efficiently, and to the highest standards. If you're a respected technician who enjoys coaching others, solving problems, and leading by example, this is an opportunity to take the next step in your career. * * * ### What You'll Do: - Lead and support a team of Shop Technicians, providing daily guidance, coaching, and technical expertise - Coordinate shop workflow and technician assignments to ensure efficient utilization of labor and timely completion of repairs - Serve as the primary technical resource for complex diagnostics, troubleshooting, and repair-related challenges - Review work orders for completeness, accuracy, proper documentation, and timely closure - Conduct regular Work in Progress (WIP) reviews to ensure jobs remain on schedule and are completed within established timelines - Monitor shop productivity, efficiency, and quality metrics while identifying opportunities for improvement - Support the Field Service Manager with technician performance management, goal setting, and employee development initiatives - Assist with onboarding and training new technicians, helping them develop technical skills and knowledge of company processes - Perform quality control inspections to ensure repairs meet company standards and customer expectations - Maintain a safe, organized, and professional shop environment in compliance with company policies and safety standards - Collaborate with Parts, Service, and Operations teams to ensure efficient job execution and customer satisfaction - Assist with customer communication and service-related concerns as needed - Provide hands-on technical support and perform repairs when necessary to support shop operations - Conduct regular equipment, tool, and shop inspections to maintain safety and operational readiness - Identify and implement process improvements that increase productivity, efficiency, and overall service quality ### What You Need: - 5+ years of experience as a technician in industrial equipment, maintenance, mechanical repair, or a related field - Previous leadership, mentoring, or supervisory experience preferred - Strong technical expertise in equipment diagnostics, repair, and troubleshooting - Proven ability to lead by example and foster a culture of accountability, teamwork, and safety - Strong understanding of service department operations, including work order management, labor tracking, and workflow coordination - Excellent communication, organization, and time management skills - Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment - Strong problem-solving skills and attention to detail - Experience coaching, training, and developing technicians - Proficiency with Microsoft Office and service management software; experience with EquipSoft and Tinnacity preferred - Valid driver's license and acceptable driving record - High school diploma or equivalent required; technical training, certifications, or additional education preferred - Ability to participate in after-hours support rotation as needed ### What We Offer: - Multiple healthcare options including company paid plan (medical, dental, vision) - 401(k) with company match - Paid time off + holidays - Company-paid short-term, long-term disability + life insurance - Employee Ownership (ESOP) - build long-term wealth as an owner * * * ### About Us: Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.