Operations Specialist

### **Operations Specialist (Workforce Operations & Scheduling) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an **Operations Specialist** to manage live workforce operations on a fast-paced scheduling platform. This is not a traditional administrative or support role. You’ll operate at the center of daily execution, ensuring shifts are filled, professionals are deployed, attendance is monitored, and clients receive reliable service in real time. You’ll own the complete shift lifecycle, including workforce coordination, attendance management, real-time issue resolution, and last-minute scheduling coverage. If you thrive in high-pressure operational environments, enjoy solving problems on the fly, and excel at coordinating multiple moving parts simultaneously, this role is built for you. ### **What You’ll Own** ### **Shift Fulfillment & Workforce Coordination** - Own the end-to-end shift fulfillment process. - Respond quickly to incoming client staffing requests. - Assign professionals to open shifts and confirm availability. - Ensure shifts are filled accurately and on time. - Coordinate replacements for last-minute cancellations and no-shows. ### **Live Operations & Real-Time Issue Resolution** - Monitor attendance, clock-ins, and active shift activity. - Follow up immediately on: - Late arrivals - No-shows - Schedule conflicts - Communicate directly with: - Workers - Clients - On-site managers - Resolve operational issues quickly while maintaining service quality. ### **Workforce Onboarding & Engagement** - Onboard and activate professionals on the platform. - Maintain ongoing communication to improve workforce reliability. - Build strong relationships with active professionals. - Support workforce engagement and long-term retention. ### **Systems, Documentation & Process Improvement** - Maintain accurate operational records and scheduling systems. - Keep shift trackers and documentation organized and up to date. - Identify recurring operational challenges and recommend improvements. - Help optimize workflows that improve efficiency and service quality. ### **What Makes You a Strong Fit** - Highly organized with exceptional multitasking skills. - Calm and composed under pressure. - Strong ownership mentality with excellent follow-through. - Confident communicator who works effectively with both clients and workforce teams. - Solutions-oriented and proactive. - Fast responder with excellent operational discipline. ### **Required Experience & Skills** ### **Experience** - 2+ years of experience in: - Operations - Staffing coordination - Workforce management - Scheduling - Dispatch - Live operations environments ### **Core Skills** - Excellent written and verbal English communication skills. - Neutral or modest English accent preferred. - Strong organizational and time management abilities. - Comfortable using: - Scheduling systems - Workforce platforms - Internal operational dashboards - Ability to prioritize effectively in fast-moving environments. ### **Technical Requirements** - Reliable computer or laptop. - Stable high-speed internet connection. - Ability to work remotely during U.S. business hours. ### **Nice-to-Have** - Experience working in: - Staffing marketplaces - On-demand workforce platforms - High-growth startups - Experience monitoring: - Attendance - Clock-ins - Workforce KPIs - Process improvement mindset with experience optimizing operational workflows. ### **What a Typical Day Looks Like** - Review incoming staffing requests and secure shift coverage. - Contact professionals to confirm assignments and attendance. - Monitor live operations and respond to attendance issues. - Resolve last-minute cancellations and scheduling gaps. - Coordinate directly with clients and on-site managers. - Update scheduling systems and operational documentation. - Identify workflow bottlenecks and recommend improvements. **In…