Operations Program Director | YMCA Camp Sea Gull

## Description **POSITION SUMMARY:** The Operations Director – Overnight Camp contributes to the planning, delivery, and continuous improvement of year-round camp programs and operations. Working in partnership with Senior Directors and the broader leadership team, this role helps ensure high-quality, safe, mission-aligned experiences for campers, families, and guests. The Operations Director supports both programmatic and operational functions, including seasonal staff recruitment, training, and supervision; coordination of program and site readiness; management of equipment and resources; and implementation of risk-management practices. The role also assists with participant recruitment and retention efforts, budget planning, and the Camp Annual Campaign, while maintaining strong communication and relationship-building across the camp community. **ESSENTIAL FUNCTIONS:** **Program Leadership** - Provides year-round leadership in planning, delivering, and evaluating camp programs to ensure high standards of safety, quality, and participant experience. - Supports the development and implementation of program goals, metrics, and standards aligned with the camp’s strategic direction and long-range plan. - Ensures all programs—summer and extended season—are delivered with consistency, integrity, and alignment to YMCA values and best practices in the camping industry. - Oversees training, supervision, and performance of seasonal program and/or operations staff to ensure effective program delivery and excellent customer service. **** **Staff Development** - Recruits, hires, trains, supervises, and evaluates year-round and seasonal housekeeping staff, and in collaboration with senior leadership team, support with other seasonal staff and program leaders. - Ensures staff receive appropriate training, coaching, and certification support to maintain safety, skill development, and program excellence across all seasons. - Models and reinforces relationship-building skills, positive communication, and a culture of inclusion among staff and participants. **** **Operational Support** - Supports year-round operational functions of camp, including program spaces, participant services, logistics, and general camp readiness. - Assists in coordinating facilities, equipment, and site needs to ensure safe, clean, and well-maintained environments for all programs. - Manages assigned equipment, supplies, and program resources, including purchasing, inventory, maintenance, and storage. - Provides support to transportation, guest services, or other operational areas assigned by senior leadership. **** **** **Community Engagement** - Builds and maintains collaborative relationships with families, community partners, and peer organizations to strengthen program relevance and visibility. - Communicates clearly and consistently with staff, participants, and families to support positive experiences and operational effectiveness. - Represents camp at recruitment events, fairs, tours, and community engagements to support enrollment and staff hiring. **** **Fiscal Stewardship** - Supports efficient program delivery through thoughtful planning, cost management, and alignment with organizational priorities. - Develop and manage program budgets to meet financial goals and use resources responsibly. - Contribute to the YMCA Annual Campaign by securing gifts that advances camp’s overall target. **** **Program Experience** - Ensures a welcoming, inclusive, and supportive environment for all participants. - Provides leadership presence during program sessions, assisting with supervision, risk management, and participant support across all seasons. - Serves as a lead or support facilitator for non-summer programs as assigned. - Ensures compliance with YMCA policies, risk-management practices, and relevant industry standards. - Maintains accurate records related to program operations, staff training, certifications, and participant needs. - Participates in cross-depar…