Operations Processor - Debit Fraud Case Processing

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **Job Description** This role supports case processing within debit fraud operations and is responsible for managing a daily pipeline of fraud-related cases from start to finish. The individual will review and work a forecasted caseload, handle customer requests, and file claims while adhering to regulatory requirements and internal service level agreements (SLAs). Key responsibilities include researching and analyzing claim details, contacting customers to gather additional information as needed, and determining whether cases meet criteria for valid fraud or are eligible for recovery. The position requires strong attention to detail, the ability to manage multiple cases efficiently, and a focus on delivering timely and accurate resolutions. **Basic Qualifications** - High school diploma or equivalent - Two to four years or more of operations services related work experience **Preferred Skills/Experience** - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with external and internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and written communication skills **Location expectations** This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applicants](https://careers.usbank.com/global/en/disability-accommodations-for-applicants). **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status [here](https://careers.usbank.com/global/en/benefits/us). U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Ver…