Operations Permit Agent - Orlando, FL

**Operations Permit Agent** **POSITION SUMMARY** The Operations Permit Agent is responsible for applying for permits, scheduling permit inspection appointments and providing support to the Permits and Public Access Manager. **ESSENTIAL FUNCTIONS** - Provide service to customers, route calls and questions accordingly. - Assist with necessary research, preparation, submittal and maintenance of all applicable permit orders: applications, inspections, and payments of permitting fees. - Assist with maintaining, tracking, routing and scheduling of permit applications and permit orders. - Assist with the management, compliance and scheduling of all required permit inspections with appropriate governing jurisdictions having authority. - Assist in the management of initial compliance requirements of all orders to ensure all applicable permits/licensing is applied and forwarded to the appropriate governing jurisdictions having authority. - Contacts customers to confirm scheduled permit inspections by performing within Acorn policy, procedure and customer service guidelines. Liaisons directly with the Permit and Public Access Manager. - Updates notes for permit orders in the client database and/or job(s) to ensure that they have the required information for the permit and permit inspections; permit number, Inspector, Inspector’s phone number, date of appointment and time of appointment, as well as any other information needed, as required. - Assist with the management all documents and/or documentation of all permits, inspections and usage turned over, with the associated governing jurisdictions having authority, and within the customer account, system job, system files (electronic and/or physical). - Liaise with the Acorn scheduling department. - Complies with all directions and instruction from Acorn regarding health and safety. - Carries out other tasks as requested by management of which employee is capable of performing. - NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated/required to meet the ongoing needs of the organization. **SKILLS** - Comprehensive and demonstrated computer/technical skill set - Keyboarding skills - Oral and written management disciplines - Microsoft Office – Word and Excel - Ability to speak clearly and persuasively regardless of positive or negative situation; Responds well to questions. - Plans/Organizes work activities and client information - Integrity, passion and interpersonal presentation skills are essential for this role - Consistently at work and on time **ATTRIBUTES** - Strives to increase productivity. - Capacity for listening, dealing with confrontation, and overcoming objections. - Should possess good reading skills and have a clear speaking voice. - Customer-centric mentality. - Works with the team; contributes to positive team environment. - Approaches others in a tactful manner; reacts well under pressure; accepts and adapts to frequent changes. - Adheres to work schedule. **EDUCATION/EXPERIENCE** High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience. **PHYSICAL REQUIREMENTS** Regularly required to sit, speak, and listen; occasionally required to sit, talk or listen. The employee must frequently lift and/or move up to 10 pounds. **WORK ENVIRONMENT** The noise level in the work environment is usually moderate. Please acknowledge your review and acceptance of this job description in the space provided below