Operations Performance Coordinator

Job Title: Operations Performance Coordinator Location: Puerto Rico Reports to: Deputy Operations Manager Compensation Range: $22–$27 per hour About Ceres Caribe Ceres Caribe was founded in Puerto Rico in 1998 after Hurricane Georges. It has since grown to be one of the largest employers by providing careers on the island. Ceres Caribe is recognized for its rapid disaster recovery including debris removal, demolition, and blue roofs. We perform resiliency services, including vegetation management and utility line clearing for the Puerto Rican power grid. The company is expanding its efforts to assist in securing the power grid for the Island. Driven by Purpose, Powered by People At Ceres Caribe, we believe you're more than just an employee; you're part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild. We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you'll fit right in. We don't just respond to challenges; we rise to them. What We Are Looking For The Operations Performance Coordinator serves as the strategic “eyes and ears” for the Operations Manager within Ceres Caribe’s utility line-clearing division. This role sits at the center of operational visibility, consolidating regional data, monitoring field activities, and ensuring leadership has accurate, real-time insight into productivity, compliance, and asset readiness. The role collaborates daily with Deputy Operations Managers and field leadership across Puerto Rico. Success in the first 12 months includes establishing a reliable weekly operations briefing system, improving asset-tracking accuracy, strengthening NNC resolution tracking, and enhancing communication flow between regional teams and executive leadership. What You Will Do - Gather, audit, and synthesize weekly operational data from the Operations Manager into a unified executive-ready report. - Monitor fleet and equipment inventory—including bucket trucks, pickups, chainsaws, and PPE—and integrate asset status into weekly briefings. - Partner with regional managers to forecast equipment shortages, identify urgent tool needs, and support streamlined supply chain fulfillment. - Conduct periodic field and yard inspections across Puerto Rico to verify inventory and strengthen regional coordination. - Design and prepare comprehensive weekly operations status briefings for the Operations Manager. - Use Survey123 to track real-time crew locations, field productivity, and active work zones. - Maintain a centralized log of Notices of Non-Conformance (NNCs) and track regional progress toward resolution. - Coordinate and track utility outage requests to ensure safe, efficient field execution across regions. - Ensure compliance with internal operational standards, reporting protocols, and safety expectations. - Support special projects and operational initiatives as assigned by the Executive Director. Required Qualifications - Fully bilingual in English and Spanish with exceptional written and verbal communication skills. - Minimum 3 years supporting senior operations executives, preferably in utility contracting, tree care, or linear infrastructure. - Proven experience managing equipment inventory, logistics, or fleet data tracking. - Advanced proficiency in Microsoft Excel, including formulas, data manipulation, and dashboard formatting. - Valid driver’s license and ability to travel locally for field and yard visits. Preferred Qualifications - Project Management Professional (PMP) certification. - Experience using Survey123 to extract, view, and analyze field-collected data. - Experience working within vegetation management, utility line cle…