Operations Officer

**Operations Officer** **Location:** Danville, CA **Job Type:** Full-Time | Exempt | In Office **Salary Range:** $85,000 – $110,000 per year **About Commercial Bank of California** Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. **Job Summary** The Operations Officer is responsible for overseeing daily branch operations, ensuring security, procedural compliance, and the consistent execution of centralized services. This role manages the branch operations department and plays a key part in delivering exceptional customer service while maintaining operational efficiency. The Operations Officer interacts regularly with customers, loan officers, and internal staff to support daily activities and resolve issues related to operations, new accounts, and account servicing. Responsibilities also include supervising staff, coordinating teller and functional area activities, planning work schedules, evaluating staffing needs, and providing training to ensure a high-performing team. **Essential Duties and Responsibilities** - Manage and provide day-to-day coordination for the bank’s operations area, supervising and evaluating workflow to ensure a high level of service, accuracy, and timely completion of tasks. - Provide a wide range of operational services including escheatment, non-post items, outgoing wires, ACH support, transit adjustments, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, and certifications. - Handle exception item processing, branch certifications, and dormant/inactive account processing. - Control vault cash and maintain reserve levels within prescribed bank limits. - Oversee and review the opening of new accounts to ensure accuracy and compliance. - Stay informed on industry developments and innovations that impact operations, while setting goals and objectives for the department. - Guide the formulation, implementation, and coordination of operational policies, procedures, and activities across the bank. - Maintain high operational standards to minimize risk and exposure. - Communicate bank policies, procedures, and regulations to staff, ensuring compliance and addressing any deviations. - Perform various operational functions in support of the department’s daily needs. - Reconcile accounts, clear outstanding balances, respond to inquiries, and process reports within established guidelines. - Assist customers with complex account-related issues including bookkeeping discrepancies, monthly statements, check holds, returned items, overdrafts, service charges, stop payments, safe deposit access, and collections or exchanges. - Maintain accurate records of all monetary transactions. - Conduct and review operations certifications to ensure accuracy and proper documentation. - Establish and manage departmental priorities to achieve individual and team objectives efficiently. - Ensure audit reviews meet or exceed expectations, and take corrective action when necessary to maintain compliance and performance standards. **Minim…