Operations Manager, Workforce Strategy & Planning (Copy)

### **Company Overview:** Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of[Fast Company’s Most Innovative Companies of 2024](https://www.fastcompany.com/91040051/function-health-most-innovative-companies-2024), and is venture-backed by [Redpoint](https://techcrunch.com/2025/11/19/function-health-closes-298m-series-b-at-a-2-5b-valuation-launches-medical-intelligence/)and other leading venture firms. Over half a million members have joined Function to take control of their health. Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action. Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future. ### ### **Role:** We're hiring a **Workforce Management Contractor** for a 6-month contract to operate and maintain our WFM function during a planned leadership leave. This is not a build-from-scratch role, you'll step into an established system of staffing models, forecasting infrastructure, vendor relationships, and cross-functional reporting cadences, and keep them running accurately through a period of significant company growth. You'll work alongside an AI-driven demand forecasting model that handles volume projections, with your role focused on validating outputs, translating forecasts into staffing and scheduling decisions, managing BPO capacity planning, and co-owning the labor cost model with Finance. You'll coordinate closely with Team Leads, Marketing, Data Science, and Ops leadership to keep workforce planning aligned to business needs. ### ### **Key Responsibilities:** - **Workforce Management & Capacity Planning** - Run demand forecasting and capacity planning using AI model outputs - validate projections, apply bias corrections, and translate forecasts into interval-level staffing plans. Inputs include demand trends, seasonality, product launches, and marketing activity. - Maintain, update, and improve existing staffing models (headcount-to-volume alignment, SLA modeling, scenario planning) as inputs change - you're not building these from scratch, but you need to understand the logic well enough to adjust, improve, and defend the outputs. - Build and distribute weekly schedules; coordinate with Team Leads on shift coverage, gaps, and real-time adjustments. - Drive resource planning for new initiatives, including shift coverage for new channels, skill-based routing changes, and staffing implications of product or geographic launches. - Own BPO forecast and capacity planning: translate volume projections into vendor capacity needs and flag misalignment early. - Process contractor invoices on cadence. - Manage schedule publishing and headcount updates. - **Operational Optimization** - Co-own the monthly Finance labor cost model review, prepare inputs, flag variances, maintain the rolling forecast. - Work with Product, Engineering, Marketing and Support teams to stay ahead of feature rol…