Operations Manager- Thermo King Dealer - Rockford, IL

**Operations Manager** 📍 Rockford, IL **Join Transport Refrigeration, Inc.** Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support. We are currently looking for an experienced **Operations Manager** to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you. * * * **Why Join Us?** **Excellent Benefits** ✅ Medical, Dental & Vision Insurance ( Multiple plan options) ✅ HSA with employer contributions ✅ Employer-Paid Life & Long-Term Disability Insurance ✅ 401(k) with Company Match ✅ PTO Accrual Starting Day One **Work Schedule** 🕒 Monday – Friday | 7:00 AM – 5:00 PM *(Flexibility required based on business needs)* * * * **What You’ll Do** As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction. **Key Responsibilities** 🔹 Lead, mentor, and develop associates 🔹 Manage daily Service and Parts operations 🔹 Monitor productivity and key performance indicators (KPIs) 🔹 Interview , Hire, onboard, and train new associates 🔹 Conduct performance reviews and coaching 🔹 Ensure workplace safety and OSHA compliance 🔹 Build and maintain strong customer relationships 🔹 Lead weekly staff and shop meetings 🔹 Manage schedules, timecards, and on-call rotations 🔹 Oversee building, grounds, and equipment maintenance 🔹 Support continuous improvement initiatives 🔹 Assist with administrative processes 🔹 Partner with the sales team to support business growth * * * **What We’re Looking For** **Preferred Experience** ✔ Experience managing Service and/or Parts departments ✔ Background in trucking, trailers, heavy equipment, or agriculture industries ✔ Strong leadership and communication skills ✔ Experience with Microsoft Office 365 ✔ Safety-focused mindset ✔ Excellent organization and time management abilities **Additional Qualifications** ✔ Valid driver’s license ✔ Ability to learn company software systems quickly ✔ Professional attitude and appearance ✔ Willingness to travel occasionally for training and meetings ✔ Ability to work additional hours when needed *OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.* * * * **About Transport Refrigeration, Inc.** As an authorized dealer for: - Thermo King - Espar Heating Systems - Red Dot Corporation …we provide high-quality products and service solutions to the trucking, transit, and off-highway industries. We take pride in creating a workplace where employees can grow, succeed, and build long-term careers. * * * 🎥 Learn more about us here: https://youtu.be/VYb6Xzu2dI0 * * * **Transport Refrigeration, Inc. is an Equal Opportunity Employer** *No recruiting agencies, please.*