Operations Manager - SUD Treatment

OPERATIONS MANAGER SUD TREATMENT CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients. As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked). CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites. The Operations Manager is responsible for the day-to-day management and execution of CRI-Help's shared operational functions across all sites and service lines. The Operations Manager translates the direction of the COO into consistent, well-documented, and compliant operational activity, with primary accountability for licensing and certification maintenance, operational compliance, accreditation and quality management support, policy and procedure administration, electronic health record (EHR) and operational systems administration, contract and vendor coordination, and operational data reporting. The Operations Manager supervises the Operations and Compliance Coordinator, Office Managers and other operational support staff, leads discrete operational and process-improvement projects assigned by the COO, and serves as a key operational liaison between the COO and the Program Managers, department heads, and site-level operational staff across the organization. Responsibilities - Manages the day-to-day execution of CRI-Help's shared operational functions across residential, outpatient, and recovery housing sites, ensuring that operational standards, workflows, and productivity parameters established by the COO are consistently applied. - Serves as an operational point of coordination for Program Directors, department heads, and site operational staff on matters requiring cross-site or centralized handling. - Assists in the development, revision, and implementation of workflows, standard operating procedures, and productivity parameters, in coordination with the COO and relevant department leadership. - Maintains a comprehensive compliance calendar tracking all federal, state, county, and local licenses, certifications, surveys, inspections, and reporting deadlines applicable to CRI-Help's operations. - Supports the organization's continuous compliance with applicable requirements including California Health and Safety Code §§ 11834 et seq.; Title 9, California Code of Regulations; DHCS AOD licensing and certification standards; DHCS Drug Medi-Cal certification and DMC-ODS contract requirements; 42 CFR Part 2; HIPAA Privacy and Security; ADA; and Cal/OSHA. - Coordinates preparation for and follow-up from regulatory inspections, payer audits, and site surveys; supports the drafting, submission, and tracking of corrective action plans (CAPs) through resolution. - Supports the process of accreditation and the maintenance of…